Frequent Asked Questions
At SAMMESMART, we want you to feel confident shopping with us. Whether you are buying a new TV, refrigerator, washing machine, phone, appliance, or another product, we aim to make ordering and delivery as simple and clear as possible.
Do you deliver across Nigeria?
Yes. Sammesmart.com delivers products to customers across Nigeria. Delivery options and delivery times may vary depending on your location, product size, and delivery requirements. Before your order is completed, we will provide the available delivery information for your location.
Where is SAMMESMART located?
Sammesmart is an online shopping store based in Ojo, Lagos, Nigeria. Our warehouse is located at No. 6 Anthony Eze Okeke Street, Banire Junction, close to Ferry Garden Hotel, Mosafejo, Ojo, Lagos, Nigeria.
Because we operate primarily as an online store, customers are encouraged to place orders through Sammesmart.com rather than visiting the warehouse for regular purchases.
Can I pick up my order in Ojo?
Yes, pickup may be available for eligible orders by prior arrangement. Please contact Sammesmart customer service before coming to the warehouse so we can confirm that your order is ready for collection.
How can I order through WhatsApp?
You can contact Sammesmart through WhatsApp to ask questions, confirm product availability, or get help placing an order. Our team can guide you through the product, price, delivery details, and payment process.
For the smoothest ordering experience, you can also shop directly through Sammesmart.com, where you can view product details and place your order online.
What payment methods do you accept?
Sammesmart accepts secure payment methods available during checkout on Sammesmart.com. Depending on the order and available payment option, customers may also receive payment instructions from our team.
Please use only the official payment details provided by Sammesmart during your order process. If you are unsure about a payment request, contact our customer service team before making payment.
Do Samsung TVs come with a warranty?
Warranty coverage depends on the specific Samsung TV model and the warranty terms supplied with that product. Where a manufacturer’s warranty applies, the applicable warranty information will be provided with the product or communicated before purchase.
If warranty coverage is important to your purchase, please confirm the warranty details for your specific TV model with us before placing your order.
Are your products brand new?
Yes. Sammesmart.com primarily sells brand-new products from recognised brands. Product condition is stated accurately on the product page, and customers should review the product description and specifications before ordering.
We do not describe a used, refurbished, or open-box product as brand new.
Do you sell genuine Samsung products?
Sammesmart supplies Samsung products and other recognised brands. We take product authenticity seriously and provide product information based on the specific item being offered.
For Samsung products, customers can contact us before ordering if they want to confirm the model, available warranty information, specifications, or other product details.
Do you deliver large appliances?
Yes. Sammesmart delivers large appliances such as TVs, refrigerators, washing machines, air conditioners, and other home appliances.
Because large or heavy products may require special handling, delivery arrangements can vary by product and destination. We will confirm the applicable delivery details before or during the order process.
How long does delivery take in Lagos?
Delivery time in Lagos depends on your location, product availability, order confirmation, and the time your order is placed.
For eligible products and locations, same-day delivery may be available in Lagos. We will confirm the expected delivery time for your order so you know what to expect.
Do you deliver outside Lagos?
Yes. Sammesmart.com serves customers outside Lagos and can arrange delivery to other locations across Nigeria.
Delivery time and cost may vary depending on the destination, product size, and delivery service available for the order. The applicable delivery information will be communicated before your order is completed.
Can I inspect my product before accepting delivery?
For eligible deliveries, customers should check the product and packaging for visible signs of damage before accepting the delivery. If you notice an issue, please notify the delivery representative and contact SAMMESMART promptly so we can advise you on the next step.
For complete information about eligible returns, damaged products, return timeframes, and refunds, please refer to our Returns & Refunds Policy.
At Sammesmart.com, our goal is simple: to make online shopping easier, clearer, and more reliable for customers across Nigeria. We want you to know what you are buying, how it will be delivered, and where to get help if you need it.
Why Shop with SAMMESMART?
We understand that buying online requires trust. That is why we aim to give you clear product information, straightforward ordering support, and transparent delivery information before you complete your purchase.
From your first product enquiry to delivery, SAMMESMART is here to make your shopping experience simple, convenient, and reassuring.
Have a question about a product or delivery? Contact SAMMESMART before placing your order. We are happy to help you make an informed purchase.
Shipping Information
We offer reliable delivery options based on your location and the size or type of product you order. Delivery options, costs, and estimated delivery times are provided during the ordering process whenever applicable. For customers in Lagos, we also offer local delivery options, subject to product availability, location, and delivery conditions.
Delivery time depends on your location, the product you purchased, and the selected delivery method. Orders within Lagos may arrive faster, while deliveries to other parts of Nigeria may take longer. Your estimated delivery timeframe will be communicated during the ordering process or after your order has been confirmed. Please note that delivery times are estimates and may occasionally be affected by factors such as weather, traffic, public holidays, or other circumstances beyond our control.
Our delivery service is primarily focused on customers within Nigeria. International shipping may not be available for every product or destination. If you are outside Nigeria and would like to place an order, please contact our customer service team before purchasing so we can confirm whether delivery to your location is available.
If you have a question that is not answered here, our customer service team is available to help. Please contact Sammesmart.com with your order number and as much information as possible so we can assist you more quickly. Sammesmart.com – Making online shopping simple, convenient, and reliable for customers in Nigeria.
Payment
We provide secure payment options available at checkout. Depending on the order and payment option offered, customers may be able to pay using available online payment methods. The payment options available to you will be displayed during checkout before you complete your purchase.
Yes. We take reasonable steps to provide a safe and reliable shopping experience for our customers. We use security measures designed to protect information submitted through our website. When making a payment, your payment details are handled through the applicable payment service rather than being unnecessarily exposed to our staff. For your own security, never share your password, PIN, OTP, or other confidential payment information with anyone claiming to represent Sammesmart.
Orders & Returns
Placing an order on Sammesmart.com is simple:1. Browse our products and choose the item you want. 2. Review the product details, price, and available options. 3. Add the product to your cart. 4. Proceed to checkout. 5. Enter your delivery and contact information. 6. Select an available payment method. 7. Review your order carefully. 8. Complete your purchase. Once your order is successfully placed, you should receive an order confirmation with the relevant order details.
An account may not always be required to shop on Sammesmart.com, depending on the checkout options available. If guest checkout is available, you can place an order without creating an account. However, creating an account can make future purchases easier by allowing you to manage your order information and access available account features.
If you need to return a product, please contact Sammesmart.com and provide your order number together with the reason for the return. Before sending an item back, please review our Returns & Refunds Policy to confirm that your product meets the applicable return conditions, timeframe, and eligibility requirements. Returned products may need to be in the required condition and include relevant accessories, packaging, and other items supplied with the original order, depending on the reason for the return. Once we receive and inspect the returned product, we will process the applicable return, replacement, or refund in accordance with our Returns & Refunds Policy.
If you need to cancel or change an order, please contact us as soon as possible after placing it. We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has been processed, dispatched, or handed over for delivery. When contacting us, please provide your order number and explain the change you would like to make.
After your order has been processed and dispatched, we will provide available delivery or tracking information where applicable. You can also contact our customer service team with your order number if you need help checking the status of your order. Please keep your order number until your package has been successfully delivered.